Refund policy
At MIXOBAZ, we want our customers to be completely satisfied with their purchases. If you are not happy with your order, please review our return and refund policy below.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products damaged due to misuse or improper handling
Return Process
To initiate a return, please contact us at:
Email: mixobazun538@gmail.com
Phone: +44 7700 389298
Please provide your order number and reason for the return. Our support team will provide return instructions.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item and packaging to process your claim.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective, damaged, or received in error. Contact us to arrange an exchange.
Contact Information
MIXOBAZ
Address: 2 Invicta Park, Sandpit Road, Dartford, England, DA1 5BU
Email: mixobazun538@gmail.com
Phone: +44 7700 389298
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.