Frequently Asked Questions (FAQ)

1. What products does MIXOBAZ sell?

MIXOBAZ specializes in portable air conditioners designed to provide convenient and efficient cooling for homes, offices, and personal spaces across the United Kingdom.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom.

3. Where do you ship?

Currently, we only ship to addresses within the United Kingdom.

4. How long does delivery take?

Our estimated delivery times are:

• Handling Time: 1–3 business days
• Transit Time: 2–4 business days

Most orders arrive within 3–7 business days from the date of purchase.

5. How can I track my order?

If tracking information is available, you will receive a tracking number by email once your order has been dispatched.

6. What payment methods do you accept?

We accept major payment methods available at checkout, including credit cards, debit cards, and other secure payment options.

7. Can I return my order?

Yes. We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.

Please refer to our Return & Refund Policy for complete details.

8. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will work to resolve the issue as quickly as possible.

9. Can I change or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.

10. Are your portable air conditioners easy to use?

Yes. Our portable air conditioners are designed for convenient setup and operation. Product-specific instructions are included with each unit.

11. How can I contact customer support?

You can contact us using the details below:

MIXOBAZ
Address: 2 Invicta Park, Sandpit Road, Dartford, England, DA1 5BU
Email: mixobazun538@gmail.com
Phone: +44 7700 389298

12. How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to the original payment method.

13. Is my payment information secure?

Yes. We use secure payment processing services and industry-standard security measures to help protect your information during checkout.

14. Do you offer warranties on your products?

Warranty coverage may vary by product. Please refer to the product description or contact our support team for specific warranty information.

15. What if I have a question that is not listed here?

Our customer support team is happy to assist you. Please contact us by email or phone, and we will respond as quickly as possible.